Shipping policy

Duties and Taxes:

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.

Shipping Disclaimer – U.S. Customers

Please note that all orders shipped from Soratinex to the United States may be subject to U.S. customs duties, taxes, and import charges. These fees are imposed by U.S. Customs and Border Protection and are not included in the purchase price or shipping costs paid at checkout.

Customers are responsible for any applicable import fees upon delivery. Soratinex has no control over these charges, and we are unable to predict the exact cost, as it varies depending on the value of your order and local customs regulations.

By placing an order with Soratinex, you acknowledge and accept the possibility of additional charges upon import. Refusal to pay these fees may result in the shipment being returned or destroyed by customs, and no refunds will be issued in such cases.

We recommend checking with your local customs office for more information on import regulations and potential charges before placing your order.

Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Australia) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will not be responsible for the losses, product, or shipping refunds.

Free Shipping
Standard shipping is free for all Australian orders over $90, delivered via Australia Post within 5-7 business days. If you'd prefer express shipping, this option is available for an additional fee ($15) and does not qualify for free shipping.

Sales and Discounts
Free Shipping is NOT offered during sale periods. Flat rate and express post are available.Â